So much fun! If you plan to jump with your children, dress lightly. You will sweat tremendously!
This is a great place for fun with the family, but the staff is horrible! Management needs to get control of what's going on. First of all, it was a very busy day & half the people that were jumping did not have on appropriate foot wear and were without wristbands. Secondly there were kids under the age of 10 without any supervision. A little boy vomited in the jump area & when I asked him where were his parents, he said he was dropped off and that he's here by himself. I'm thinking surely that's not true, but after searching for them, they were no where to be found. (Now back to the vomit) After making the staff aware of this it took them 20 minutes to come & attempt to clean it, and needles to say the vomit is still stuck to the carpet & kids are still running through it. Very sanitary, right! Finally, my son wanted to rock climb, so I followed him there & I assume the young men were about to get off, they were on their phones & not paying any attention to the kids on the rock climb. One of them tossed the harness to my 8 year old as if he knew how to put it on & tighten it himself. Needless to say, I won't be back.
I would give the management 0 stars if I could. Who ever owns this place or is the district manager needs to fire this guy. So rude. He lost my family as customers and I will make sure I tell everyone I know not to come to this place. Their are other trampoline parks out there with much better and nicer staff. Do your self a favor and go somewhere else.
If I could I would rate this place a -10, it’s so boring if your into flips! No flipping on the main court, no backflips into the foam pit! To many people and not enough room!!! 20 minutes into our experience we’re sitting down waiting to be picked up!!! The place is super small!!! Need more things! If I would go back to a trampoline park in Birmingham, AL it would be next level!
Looking for a good place to burn off some elementary- and toddler-aged energy, we wound up at Surge Trampoline Park. The first red flag should’ve been that the first aid kit was out repairing the hand of a 12-year-old girl who had sliced it coming off of the trapeze. Surely the trapeze will be shut down after this injury, but no. Staff presence was almost nonexistent on the floor. This is not my first trampoline park, so I was really surprised about that. I found myself having to parent and police many children that were not my own. The most troubling moment came when we were jumping near the trapeze pit and the metal hook/rod that the staff member was using to capture the trapeze and bring it back fell into the pit. The kids were sent in to retrieve it, not the staff member who was sitting on the landing. Then another child grab the loose trapeze and swung into the pit while the metal hook thing was in the pit. Thank God no one got hurt. I mentioned to the operator that I was sure that type of thing would void any contract signed by my family. He shrugged. Later, a large group of children were building a multi-tiered fort out of foam bricks from the toddler and jousting area depleting the foam safety in both areas, with no objection from the staff.
Surge Trampoline Park is a US Point Of Interest based in Homewood, Alabama. Surge Trampoline Park is located at 120 Wildwood Pkwy, Homewood, AL 35209, USA.
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