I used to ship/mail everything overnight. One of the employees suggested that I consider using Ground Mail next time to save some money. When I told him I thought Ground Mail would be slower than "snail mail" he explained that that isn't always the case. The difference in price was significant.
Everyone in this location is always so helpful, kind, and police.
Awesome customer service at this UPS store!! They are incredible friendly and super helpful. Seriously, they were just so nice to me I had to share the news. If you need to ship something, bring it here. They will help you get the job done with a smile on their faces.
This franchise provided the worst customer service experience I have had by any shipping company. I shipped a package for next day 8 AM delivery from this store at great expense. It did not arrive and when I used the tracking feature to find it UPS indicated it had not left the store. When the UPS Store did not answer their phone I took time off from work to go there personally. It turns out that the store owner has no real affiliation with UPS he just pays to use their logo. He has no ability to refund my money - that comes as a check fro UPS - and he didn't want to refund the $2 packing fee. His position was that the loss of my package inconvenienced HIM because he had to spend time locating it! Yes, that's what he told me - that his business partner's inability to provide the service inconvenienced him. While my money was taken very efficiently it will take days to get it back in the form of a check - on top of the not having an important package shipped. This business owner does not seem to understand that the customer trusts that they will keep their promise of providing a service. He also doesn't understand that when that promise is broken it requires a swift refund of ALL the customer's expenses - including the packaging that was purchased in vain. I'm sticking with FedEx from now on.
I've been a customer at this Homewood location since 2012. Everyone in the office is great. They are positive and upbeat and I rarely have to wait longer than 2-3 minutes to be served.
Very knowledgeable and helpful. It is rare to find people in these days that really treat you with kindness and respect in public service.
I'm a small business owner and I rented a mail box at this location. What a timesaver! I love getting emails telling me that my packages have arrived. Weekend access to my box makes it all the better.
I have no complaints about the customer service. I'm a high-maintenance customer. If you can satisfy me you've accomplished something.
The Ups Store is a US Finance company based in Homewood, Alabama. The Ups Store is located at 1919 Oxmoor Rd, Homewood, AL 35209, USA.
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